A series of efficient and participative tools and methodologies to clarify and simplify administrative procedures. Applied sequentially, they compose an integrated program for the modernization of public administration in developing countries.
Clear procedures :
eRegulations, information portals on administrative procedures
Simple procedures :
10 principles to simplify administrative procedures
Online services :
eRegistrations, transactional electronic single windows
A turn-key solution for governments to clarify and publicize administrative procedures
Procedures are presented step-by-step from the user’s point of view
A step is any necessary interaction between the user and the administration to achieve an objective
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All texts, images, videos, etc can be configured through a user-friendly adminsitrative interface and adapted to local requirements.
See also : Lomas de Zamora (Argentina), Yaoundé (Cameroon), Da Nang (Vietnam), etc.
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Shows the list of procedures (or objectives) and their sub-categories such as “Company creation” Land acquisition” etc.
All texts and images and links are configurable through the administrative interface
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Shows the list and gives access to the steps (left column)
Presents the summary of the entities involved, results of the procedure, requirements, duration, costs and legal bases
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Shows all necessary information for the user to understand an interaction: contact details of the entity/department/person in charg, result of the step, requirements and forms, costs (if any), duration, legal justification, contact details of the entity, department and person in charge of complaints in case of any misconduct
Provides links to send simplification ideas or complaints online
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Describes the methodology for documenting procedures in the eRegulations system and the way to ensure that the information reflects the administrative practice.
more(10 principles to simplify the administrative procedures)
Example of Vietnam - Access : vietnam - Password : simple
Data comes automatically from the eRegulations systems
Comparison of the administrative complexities (entities, documents, cost, duration) for the same procedures in different systems
Comparison of the documentation process in each system
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10 Principles to simplify administrative procedures : allow governments to decrease steps and requirements by 50%, without changing the regulations
Once procedures are clarified through the eRegulations system, it is easy to detect possibilities to reduce the number of steps, group forms, reduce the duration, and remove unlawful requirements applying the 10 principles of administrative procedures.
moreeRegistrations to set up online transactional single windows: once simplified, procedures can be computerised and made transactional online in a few weeks, government services can be grouped in electronic single windows.
The user logs in, fills out a unique form, scans and uploads all necessary documents, pays online and sends his application for registration at all mandatory registries simultaneously.
See Lomas de Zamora (Argentina), Guatemala, El Salvador, Tanzania
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An interactive guide determines for each user’s case, the required registrations, the necessary documents and the costs of the procedure
A unique form gathers information requested by all involved institutions in one go
Some documents must be uploaded (goal is to reduce it to zero through web-services)
Once the application is sent the user receives a confirmation receipt and appointment to withdraw certificates
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A front-office reviews the application file and dispatches it to all involved administrations
Each institution has it own screen in the system
In case of missing information or incomplete files, administrations interact directly with the applicant through email
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Information is taken directly from the eRegulations systems in real time
The number of steps, requirements, costs and duration for the same procedure can be compared among cities and countries
Governments can learn and adopt the best national, regional or international practices
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eRegulations system can be used to show all import, export and transit procedures, in application of article 2.1 of the WTO Bali Agreement on Trade Facilitation
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The eRegistrations system can be configured to allow all actors involved in an import/ export procedure to follow the procedure through a single interface online
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